8th Annual 59club 'Sales & Service Excellence' Awards Ceremonymy59 clients are invited to join us for a Free afternoon of 'thought provoking' Training seminars
Once again this not to be missed event is guaranteed to inspire and educate all who attend.
As night falls, 59club’s ‘Service Excellence’ Awards Ceremony, plays tribute to 59club’s top performing client clubs, across all business elements - sales, service, operations, retail, golf course, food & beverage and management - based on the actual scores they receive as part of the benchmarking process. Audits include a series of mystery calls and visits from a trained 59club tester, who evaluates the experience afforded to both visiting golfers and prospective members, all in accordance with 59club’s detailed and non-subjective benchmarking criteria.
The climax of the night for many is when the 59club Industry Benchmark - the Gold, Silver and Bronze Flag Awards - are bestowed on the finest member clubs and commercial venues, that not only achieve the required standard of service as part of the benchmarking criteria, but also provide excellent facilities for golfers to enjoy.
The Awards Ceremony, regarded as the ‘Oscars’ of the golf industry, delivers a truly marvelous spectacle of glory, equally fitting the caliber of winners to be honored, as well as all those present on the night for their commitment to delivering a great customer experience.
Contact Naime Torgut; firstname.lastname@example.org to book your Free place at the afternoon training seminars and also to purchase tickets to the 59club ‘Service Excellence’ Awards Ceremony which are on sale now at £100pp+vat.
We look forward to welcoming you to The Grove.
The training school was developed as a result of client demand and accommodates individual club training needs as well as having delivered Training Roadshows
If you would like to arrange bespoke training at your club designed to advance your golf & leisure member sales process and includes proven tactics designed to retain existing members, then 59club Director Mark Reed can assist you further, please email email@example.com
Mark will empower you to convert more member sales as he divulges the exact '59club membership enquiry sales procedures' which assisted one of the highest profile UK golf groups to increase their membership sales performance by 77% in year 1, which rose to 90% in year 4.
Alternatively, if you wish to enhance your golf sales enquiry process to effectively sell more green fees, corporate & society days and you strive to improve the overall experience you afford visiting golfers including upselling tactics - then fellow Director Matt Roberts is on hand to do just that, contact firstname.lastname@example.org
Matt will share 'customer engagement tactics' and measures to 'maximise additional spend'; the key formula that saw one club increase their group golf revenue by more than 20% over a year, an individual staff member double their conversion rates and also reduced a clubs time to confirm an actual booking by 30 days.
59club deliver Sales & Service Excellence training in all areas of golf, leisure & F&B sales & service principals. Let us work to help you...
On the 59club Roadshow in December Stuart Leech, Manager of Formby Golf Club & a BIGGA Member commented,
“It was a great pleasure to attend the Roadshow and connect with so many managers who are all striving to achieve great things for their club. The 59club team were as passionate as ever demonstrating their enthusiasm to drive the industry forward. As a Club Manager their sales & service process will assist us at Formby to advance by fine-tuning our own delivery. I encourage fellow BIGGA members to take notice of what 59club are doing within our Industry and how their measurement tools & service principals can assist us all to do ”.
Following a very successful training visit to the UAE, Chris May, Dubai Golf CEO said,
“Having Mark deliver the training to the team has given them a heightened perspective of the standards that we expect from our staff and the service that our members and guests deserve. It’s truly inspirational to see Marks passion and vision for wanting to create the best experience for our members from the very moment they join. The team are literally buzzing and can’t wait to incorporate 59clubs sales and service tactics into ‘club life’.”
Howie Roberts, Yas Links General Manager was quick to acknowledge the positive impact that 59club has had on staff performance and the way he manages his business when it comes to visiting golfers, members and prospective members,
“I am confident that when a golfer visits Yas Links that everything we do has been carefully planned, that the service we offer is guaranteed and that when it comes to our bottom line we are doing well. 59club has assisted us to breakdown the customer journey and scrutinise the minuscule to make a big impact. Marks training day with the team put the icing on the cake for us, he gave them new focus, ignited the fire in their bellies and has given them new direction and a process that we now need to follow in order to excel. We are already looking forward to Marks return trip as we constantly strive to do better”.