Self-test benchmarking software empowering you to conduct your own Customer Satisfaction Surveys, Mystery Shopper Audits and glean Member Opinion via the golftell app.
Club managers can now independently monitor and advance their own Service Levels as they utilise the innovative ‘my59’ software engineered by 59club; the Leading Customer Service & Sales Analysts.
my59 Training Promotion
Purchase my59 for £500pa (+vat) & attend a Trio of FREE 59club Regional Training Seminars during 2018: New Member Sales & RetentionGolf OperationsFood & Beverage Sales
PLUS: Purchase a 3-year license and receive: an additional 10% discount & 2 further Training Seminars during 2019
Interested to find out how my59 software will assist you? Join us on one of the following webinars where we will be on hand to demonstrate how my59 works & answer any questions.
Wednesday 22nd August 09:30-10:30 Friday 24th August 16:00-17:00 Tuesday 28th August 14:00-15:00 Thursday 30th August 11:00-12:00
Click on the video to the right to watch the my59 Tutorial Video to appreciate how the staff training and management tool is used, allowing you to work independently to achieve ‘sales & service excellence’ and continually ‘exceed customer expectations’at your club.
my59 will assist you to improve your Sales & Service offering across your entire business...
Marketing spend is a limited resource; when it generates an enquiry or leads a member to refer someone to join...
you fail to ‘sell’ the club 62% of the time, by neglecting to discuss your USP’s - the things that really make you stand out from the competition
you fail establish the prospects playing ability 91% of the time
you fail to promote the idea of attending a show round appointment at the club 52% of the time
worst still, you fail to request a name & telephone number 50% of the time, only 5% requested an email & home address
When it comes to group golf enquiries and visiting golfers, you don’t always look after them...
you only send them their golf society quote 20% of the time, and fail to follow that quote up with a call 96% of the time
when it comes to upselling the message is tragic, only 11% attempt to sell additional items in the pro shop, you fail to upsell hire items 87% of the time, only 17% promote drinks and snacks, plus the bar staff fail to upsell additional food and drink items 72% of the time
33% of golfers when playing the course have not been made aware where the yardage markers are measured to, only 9% have been informed if there are on course F&B facilities available and just 17% are reminded of player etiquette
but all is not lost, the industry is happy with your course condition 79% of the time, which takes into consideration the tees, fairways, bunkers, greens and so on...