In The Press
CMAE and 59club sign partnership agreement
posted on Tuesday 1st October 2019, 09:00am
The CMAE is delighted to announce a new partnership with leading Sales & Customer Service analysts, 59club.
The partnership will see the two organisations work together offering a strong bond between education in management (CMAE) and following that up with analysing Sales & Customer Service (59club).
59club business interface now available for Concept Customers
posted on Monday 12th August 2019, 09:42am
Concept has partnered with 59club to provide its golf, leisure & spa clients with new service analysis intelligence to measure customer satisfaction levels within their businesses via its high-end operations software suites
59club Food Partner with Draught Cocktail Innovator Gunners to Drive F&B Service Standards
posted on Thursday 8th August 2019, 11:24am
59club, the industry’s leading Sales & Customer Service analysts, with more than 12 years’ experience in the hospitality sector, has announced a partnership with the UK’s premier draught cocktail brand, Gunners.
GOLF CLUB SUCCESS STORIES
posted on Tuesday 2nd July 2019, 11:00am
At a very basic level, as golf professionals, whichever direction our career has taken, we all aim to offer the best products and services to our customers.
THE GOLF INDUSTRY’S LEADING SERVICE PROVIDERS REWARDED AT 9TH ANNUAL 59CLUB AWARDS
posted on Tuesday 16th April 2019, 13:00pm
The golf industry’s very best clubs, resorts and individuals last night descended on St Andrews, The Home of Golf, for the 9th annual 59club Service Excellence Awards. A day which started with a golf tournament on the Jubilee and iconic Old Course, ended in a celebratory awards ceremony at The Old Course Hotel, within the Hall of Champions
Golf Industry Leaders to be recognised at the home of golf in 59club's Service Excellence Awards
posted on Monday 4th March 2019, 09:00am
The nominations for the 59club Service Excellence Awards have been revealed, with some of the highest-profile and best-loved venues across the globe in the running for a golf industry sales and service excellence ‘Oscar’.
Golf Service Standards set to soar in Asia as 59club launch in Thailand
posted on Tuesday 20th November 2018, 14:00pm
59club Asia opens its new office in Bangkok, signaling an increase in customer service standards and sales performance levels across the region, with Golf & Leisure club providers set to take advantage of the force that is the 59club ‘effect’.
59club Expansion puts more PGA Professionals on the road
posted on Monday 19th November 2018, 14:00pm
59club, the industry leading Customer Service & Sales Analyst in golf, has strengthened its presence on the ground with 5 new appointments to meet growing demand for its products and services.
St Andrews confirmed as host venue for 2019 59club Service Excellence Awards
posted on Wednesday 24th October 2018, 09:37am
St Andrews has been confirmed as the host venue for the 2019 59club Service Excellence Awards Ceremony & Golf Day, which takes place on Wednesday 13th March.
59club launch `Member Exit Survey`, assisting clubs to combat cancellations
posted on Thursday 16th August 2018, 19:05pm
Golf & leisure clubs stand to retain more members as 59club launch their ‘member exit’ survey product into their my59 sales & service benchmarking software.
59club and CourseMate partner to help raise club excellence
posted on Monday 9th April 2018, 16:51pm
59club, renowned industry leaders in measuring and comparing customer service levels, have teamed up with CourseMate, creators of a club specific golf app, to provide a comprehensive service that brings greater levels of communication and customer service to clubs.
Clubface-Golf.com and 59club Partner to drive communication standards across the industry
posted on Wednesday 4th April 2018, 13:27pm
The specialised golf social network; Clubface-golf.com have partnered with industry-leading customer service benchmarking and training provider; 59club to further advance channels of communication between the golfer and club.
LA MANGA CLUB TO DELIVER IMPROVED GOLF EXPERIENCE WITH 59CLUB
posted on Wednesday 28th March 2018, 12:07pm
Spain’s La Manga Club has taken its commitment to delivering a five-star golfing experience to its members and guests a step further by partnering with 59club, Europe’s leading golf customer service benchmarking and training provider.
MEMBER SATISFACTION GUARANTEED AS 59CLUB LAUNCH ITS GOLFTELL MEMBER COMMUNICATION APP
posted on Friday 23rd March 2018, 12:15pm
59club, renowned industry leaders in measuring and comparing customer service levels, have once again paved the way to customer service ‘excellence’, this time with the launch of their golftell member communication app.
Golf Genius Reveals Glowing 59club Survey Results
posted on Monday 19th February 2018, 13:25pm
Golf Genius Software, the world’s leading cloud-based golf tournament management provider, has published the results of a recently commissioned 59club survey which highlights how the system helps players have significantly more fun.
59CLUB SERVICE EXCELLENCE AWARDS: 2018 GOLF INDUSTRY ‘OSCAR’ NOMINEES ANNOUNCED
posted on Monday 19th February 2018, 13:20pm
The nominations for the 8th annual 59club Service Excellence Awards Ceremony, which takes place at The Grove on February 26, 2018, have been announced.
ALL EYES ON SERVICE, AS THE GROVE GET SET TO HOST 59CLUB’S SERVICE EXCELLENCE AWARDS
posted on Thursday 8th February 2018, 11:00am
In glittering style, the 8th Annual 59club ‘Service Excellence’ Awards Ceremony takes place Monday, February 26th at The Grove, and welcomes the best in the business from around the globe.
Goring & Streatley has ‘Customer Care’ at the forefront of their business
posted on Wednesday 20th December 2017, 09:37am
Goring & Streatley GC founded in 1895 is an 18 hole, 6355 yard, par 71 golf course set in an area of outstanding natural beauty, with an ambitious strategy that will align their reputation to some of the highest regarded clubs in the business.
Gleneagles cleans up at the Annual Scottish Golf Tourism Awards, and it’s all thanks to 59club.
posted on Tuesday 7th November 2017, 10:33am
59club extend their congratulations to long standing patron Gary Silcock, Director of Golf at ‘Gleneagles.’ The luxury destination went on to win three key accolades, ‘Best Golf Experience’, ‘Best Pro Shop’ and ‘Best Large Hotel’ at the annual Scottish Golf Tourism Awards 2017.
Foremost to Utilise 59club's Customer Service Expertise
posted on Tuesday 24th October 2017, 12:00pm
Foremost has announced an exciting new partnership with Europe's leading customer service analysts and training provider, 59club, which will see members of the golf retail and marketing group benefit from a range of industry-leading resources.
59club have customer satisfaction all wrapped up for the industry
posted on Tuesday 22nd August 2017, 15:05pm
Just weeks after launching their own take on Customer Service Tracker (CST) Surveys, 59club continue to expand their unique platform which has cornered the market and takes all the guess work away when it comes to delivering surveys.
59club release new instant survey software
posted on Friday 11th August 2017, 10:10am
Specific to the golf and leisure industry, the experts at 59club have created a Customer Service Tracker (CST) that sums up customer experience in three critical questions.
Working EXCLUSIVELY for GOLF RETAILING, 59club have done it again
posted on Tuesday 8th August 2017, 14:39pm
Working EXCLUSIVELY for GOLF RETAILING, 59club have done it again… they have gone undercover armed with their revolutionary ‘my59 Customer Service Tracker Survey’ to compare retail customers satisfaction levels across the UK.
Service Guaranteed at Exeter Golf and Country Club as they employ 59club
posted on Thursday 20th July 2017, 14:40pm
Exeter Golf and Country Club is the latest club to employ 59club - Europe’s leading customer service benchmarking and training provider - to ensure service excellence is guaranteed.
Whittlebury Park engage 59club to develop their ‘Winning Formula’
posted on Thursday 15th June 2017, 17:10pm
Members and guests who frequent Whittlebury Park are met with the perfect combination of world-class golf facilities teamed with a very personal approach to service. Not one to sit on their laurels, the club are now eager to maximize their unique advantage and took the decision to employ 59club - Europe’s leading customer service benchmarking and training provider, to assist them to develop this winning formula.
Standards set to Soar at Ladybank Golf Club
posted on Tuesday 6th June 2017, 14:40pm
Gordon Simpson joined Seven-time Open Qualifying Ladybank Golf Club last year, and wasted no time in driving the club forward with the introduction of ground-breaking membership options and a new approach to attracting more visitors to the club. As part of Gordon’s strategy, he set his sights on delivering a more customer-focused approach which saw him recently engage 59club; to support him and the team to achieve their desired outcome.
Gog Magog on the road to success
posted on Wednesday 31st May 2017, 09:20am
James Fuller, General Manager of Gog Magog Golf Club in Cambridge; is one of the latest club mangers to join the burgeoning 59club portfolio, sharing the common goal of wanting to deliver the very best service levels for their members and visitors enjoyment.
Customer Service on the up at Frilford Heath as they engage 59club services
posted on Wednesday 17th May 2017, 17:10pm
Frilford Heath Golf Club in Oxfordshire has engaged the services of 59club, Europe’s leading customer service benchmarking and training provider, to ensure they continue to deliver the very best experience over its three championship golf courses and first-class restaurant and bars, for their members and visitors enjoyment.
European Tour Properties engage 59Club to create Mystery Shopper initiative
posted on Wednesday 12th April 2017, 16:00pm
The European Tour Properties comprise a network of world class golf venues who share the same ‘unique selling point’ of having their identity closely aligned to The European Tour. The association with one of the game’s foremost organizations delivers the reassurance to the consumer of the clubs ability to offer an outstanding customer experience.
Clash With The Board – Unlucky or bad management by the GM
posted on Tuesday 21st March 2017, 10:20am
We all know that joining a golf club is an emotional purchase, as is remaining a member, but it is also an emotional decision when someone takes the step of volunteering for a position on a board. They are doing it for a multitude of reasons - maybe co-hearsed by an existing board member rallying support, maybe to drive change or maybe to fill a void in their life. Either way they are part of your work life.
Award Winners 2017
posted on Friday 3rd March 2017, 10:25am
In glittering style, the 7th annual ‘Service Excellence Awards Ceremony’, hosted at The Belfry Resort on February 27th 2017, paid tribute to 59club’s top performing client clubs. It comes as no surprise that those honoured, and present on the night, are regarded as some of the very best clubs and resorts in golf, as they consistently strive to achieve ‘service excellence’.
You can view (and download) all the photos taken on the 27th by going here
England’s finest are the chosen Trophy Maker for 59club’s Excellence Award Ceremony
posted on Friday 24th February 2017, 14:00pm
The 59club Awards Ceremony has always been highly prized, and now with confirmation that the expert team of silversmiths at Thomas Lyte are the official Trophy Maker adds further splendour to the night.
Big Names Out in Force for Golf Industry 'Oscars'
posted on Friday 10th February 2017, 10:00am
Compered by BBC Breakfast News & Football Focus presenter Dan Walker, the 7th annual 59club Service Excellence Awards Ceremony, regarded by many as the Oscars of the Golf Industry, takes place at The Belfry, February 27, 2017.
Sales & Service Excellence Awards & Training Seminar 2017
posted on Thursday 15th December 2016, 14:00pm
59club announce Sales & Service Excellence Awards & Training Seminar will be hosted at The Belfry on the 27th February 2017.
59club ‘Sales, Service & Retention Roadshow’ brings industry together
posted on Wednesday 14th December 2016, 15:00pm
The 59club ‘Sales, Service & Retention Roadshow’ brought the industry together and was hailed a huge success by all attendees. The Roadshow took place in December, beginning at Foxhills Resort and ending at Manchester United’s Football Ground.
Toro Announces Partnership With 59club
posted on Thursday 8th December 2016, 09:00am
The Toro Company is now an official corporate sponsor of 59club, a company that offers analysis, benchmarking, training and management tools to help golf courses enhance their operations. The new partnership is part of Toro’s ongoing efforts to support golf courses and their players beyond the traditional role of a manufacturer of turf and irrigation products.
Club Car partnership with 59club set to further enhance industry standards
posted on Thursday 17th November 2016, 12:01pm
Club Car has partnered with 59club, an industry-leading benchmarking company focusing on mystery shopper audits and member surveys within the golf market, to provide market insight and support to the organisation, in order to further enhance industry standards.
Buy one '59club Roadshow ticket' and receive 50% off All Additional Tickets
posted on Wednesday 16th November 2016, 12:01pm
59club can now offer a 50% discount for every additional ticket sale purchased with a single full price ticket and look forward to inspiring the many club managers and team members who are anticipated to attend the event.
Toro partner 59club to improve and Reward Golf Course ‘Excellence’
posted on Tuesday 15th November 2016, 12:01pm
For over 100 years, The Toro Company has provided innovative, efficient solutions to help golf care professionals worldwide. Now as they partner 59club, the industry leaders in measuring and comparing customer-service levels both on and off the course, they showcase their commitment to improve industry standards to enrich the experience afforded to golfers.
59club Dazzle in Dubai
posted on Wednesday 5th October 2016, 12:01pm
59club Director, Mark Reed is back from his Tour of the UAE where he has been empowering the teams at Dubai Golf and Yas Links to convert more member sales and retain more club members.
