my59 logoIn The Press

Gleneagles cleans up at the Annual Scottish Golf Tourism Awards, and it’s all thanks to 59club.

posted on Tuesday 7th November 2017, 10:33am

59club extend their congratulations to long standing patron Gary Silcock, Director of Golf at ‘Gleneagles.’ The luxury destination went on to win three key accolades, ‘Best Golf Experience’, ‘Best Pro Shop’ and ‘Best Large Hotel’ at the annual Scottish Golf Tourism Awards 2017.

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Foremost to Utilise 59club's Customer Service Expertise

posted on Tuesday 24th October 2017, 12:00pm

Foremost has announced an exciting new partnership with Europe's leading customer service analysts and training provider, 59club, which will see members of the golf retail and marketing group benefit from a range of industry-leading resources.

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59club have customer satisfaction all wrapped up for the industry

posted on Tuesday 22nd August 2017, 15:05pm

Just weeks after launching their own take on Customer Service Tracker (CST) Surveys, 59club continue to expand their unique platform which has cornered the market and takes all the guess work away when it comes to delivering surveys.

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59club release new instant survey software

posted on Friday 11th August 2017, 10:10am

Specific to the golf and leisure industry, the experts at 59club have created a Customer Service Tracker (CST) that sums up customer experience in three critical questions.

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Working EXCLUSIVELY for GOLF RETAILING, 59club have done it again

posted on Tuesday 8th August 2017, 14:39pm

Working EXCLUSIVELY for GOLF RETAILING, 59club have done it again… they have gone undercover armed with their revolutionary ‘my59 Customer Service Tracker Survey’ to compare retail customers satisfaction levels across the UK.

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Service Guaranteed at Exeter Golf and Country Club as they employ 59club

posted on Thursday 20th July 2017, 14:40pm

Exeter Golf and Country Club is the latest club to employ 59club - Europe’s leading customer service benchmarking and training provider - to ensure service excellence is guaranteed.

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Whittlebury Park engage 59club to develop their ‘Winning Formula’

posted on Thursday 15th June 2017, 17:10pm

Members and guests who frequent Whittlebury Park are met with the perfect combination of world-class golf facilities teamed with a very personal approach to service. Not one to sit on their laurels, the club are now eager to maximize their unique advantage and took the decision to employ 59club - Europe’s leading customer service benchmarking and training provider, to assist them to develop this winning formula.

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Standards set to Soar at Ladybank Golf Club

posted on Tuesday 6th June 2017, 14:40pm

Gordon Simpson joined Seven-time Open Qualifying Ladybank Golf Club last year, and wasted no time in driving the club forward with the introduction of ground-breaking membership options and a new approach to attracting more visitors to the club. As part of Gordon’s strategy, he set his sights on delivering a more customer-focused approach which saw him recently engage 59club; to support him and the team to achieve their desired outcome.

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Gog Magog on the road to success

posted on Wednesday 31st May 2017, 09:20am

James Fuller, General Manager of Gog Magog Golf Club in Cambridge; is one of the latest club mangers to join the burgeoning 59club portfolio, sharing the common goal of wanting to deliver the very best service levels for their members and visitors enjoyment.

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Customer Service on the up at Frilford Heath as they engage 59club services

posted on Wednesday 17th May 2017, 17:10pm

Frilford Heath Golf Club in Oxfordshire has engaged the services of 59club, Europe’s leading customer service benchmarking and training provider, to ensure they continue to deliver the very best experience over its three championship golf courses and first-class restaurant and bars, for their members and visitors enjoyment.

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European Tour Properties engage 59Club to create Mystery Shopper initiative

posted on Wednesday 12th April 2017, 16:00pm

The European Tour Properties comprise a network of world class golf venues who share the same ‘unique selling point’ of having their identity closely aligned to The European Tour. The association with one of the game’s foremost organizations delivers the reassurance to the consumer of the clubs ability to offer an outstanding customer experience.

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Clash With The Board – Unlucky or bad management by the GM

posted on Tuesday 21st March 2017, 10:20am

We all know that joining a golf club is an emotional purchase, as is remaining a member, but it is also an emotional decision when someone takes the step of volunteering for a position on a board. They are doing it for a multitude of reasons - maybe co-hearsed by an existing board member rallying support, maybe to drive change or maybe to fill a void in their life. Either way they are part of your work life.

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Award Winners 2017

posted on Friday 3rd March 2017, 10:25am

In glittering style, the 7th annual ‘Service Excellence Awards Ceremony’, hosted at The Belfry Resort on February 27th 2017, paid tribute to 59club’s top performing client clubs. It comes as no surprise that those honoured, and present on the night, are regarded as some of the very best clubs and resorts in golf, as they consistently strive to achieve ‘service excellence’.

You can view (and download) all the photos taken on the 27th by going here

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England’s finest are the chosen Trophy Maker for 59club’s Excellence Award Ceremony

posted on Friday 24th February 2017, 14:00pm

The 59club Awards Ceremony has always been highly prized, and now with confirmation that the expert team of silversmiths at Thomas Lyte are the official Trophy Maker adds further splendour to the night.

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Big Names Out in Force for Golf Industry 'Oscars'

posted on Friday 10th February 2017, 10:00am

Compered by BBC Breakfast News & Football Focus presenter Dan Walker, the 7th annual 59club Service Excellence Awards Ceremony, regarded by many as the Oscars of the Golf Industry, takes place at The Belfry, February 27, 2017.

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Sales & Service Excellence Awards & Training Seminar 2017

posted on Thursday 15th December 2016, 14:00pm

59club announce Sales & Service Excellence Awards & Training Seminar will be hosted at The Belfry on the 27th February 2017.

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59club ‘Sales, Service & Retention Roadshow’ brings industry together

posted on Wednesday 14th December 2016, 15:00pm

The 59club ‘Sales, Service & Retention Roadshow’ brought the industry together and was hailed a huge success by all attendees. The Roadshow took place in December, beginning at Foxhills Resort and ending at Manchester United’s Football Ground.

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Toro Announces Partnership With 59club

posted on Thursday 8th December 2016, 09:00am

The Toro Company is now an official corporate sponsor of 59club, a company that offers analysis, benchmarking, training and management tools to help golf courses enhance their operations. The new partnership is part of Toro’s ongoing efforts to support golf courses and their players beyond the traditional role of a manufacturer of turf and irrigation products.

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Club Car partnership with 59club set to further enhance industry standards

posted on Thursday 17th November 2016, 12:01pm

Club Car has partnered with 59club, an industry-leading benchmarking company focusing on mystery shopper audits and member surveys within the golf market, to provide market insight and support to the organisation, in order to further enhance industry standards.

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Buy one '59club Roadshow ticket' and receive 50% off All Additional Tickets

posted on Wednesday 16th November 2016, 12:01pm

59club can now offer a 50% discount for every additional ticket sale purchased with a single full price ticket and look forward to inspiring the many club managers and team members who are anticipated to attend the event.

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Toro partner 59club to improve and Reward Golf Course ‘Excellence’

posted on Tuesday 15th November 2016, 12:01pm

For over 100 years, The Toro Company has provided innovative, efficient solutions to help golf care professionals worldwide. Now as they partner 59club, the industry leaders in measuring and comparing customer-service levels both on and off the course, they showcase their commitment to improve industry standards to enrich the experience afforded to golfers.

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59club Dazzle in Dubai

posted on Wednesday 5th October 2016, 12:01pm

59club Director, Mark Reed is back from his Tour of the UAE where he has been empowering the teams at Dubai Golf and Yas Links to convert more member sales and retain more club members.

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Industry Statistics

posted on Saturday 1st October 2016, 00:00am

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